Where can I access my digital downloads?
There are three ways to view and download digital items that you have purchased. If you have ordered online, they
How can I order online and make sure I receive my member discount?
To place an order online and make sure that you receive your membership discount (20% discount on club materials and
What happens if my package is damaged or lost because of the shipping carrier?
All shipments are considered F.O.B. our warehouse. Once a shipment leaves Pioneer Clubs and is in the hands of the
Which shipping method should I choose?
Please allow 1-3 business days for your order to ship. After it has been shipped, below is the time table
Can I invoice my order, or do I need to pay upfront?
Non-Member churches must pay by credit/debit card or in advance by check. Pioneer Clubs' Member churches may be invoiced or
How quickly do I need to pay my invoice?
Payment on invoiced orders is due within 30 days. No additional purchases will be allowed if there is a 60-day
What credit cards does Pioneer Clubs accept?
Pioneer Clubs accepts Visa, MasterCard, Discover and American Express. If paying with credit card over the phone, please call 800-694-CLUB
What currency does Pioneer Clubs accept?
Please make checks payable in US Funds only. Checks that are non-negotiable, not paid in US funds or returned NSF
Who should I make my check payable to?
Make checks payable to Pioneer Clubs. Please send checks to Pioneer Clubs, PO Box 207, Wheaton, IL, 60187-0788.
I’m from Canada. Will I be stuck with extra fees if I use UPS Standard Shipping?
If you choose UPS Shipping and don't have a brokerage agreement, we recommend going through the process of “self-clearing” your
