FAQs

/FAQs/

Where can I access my digital downloads?

By | July 13th, 2022|

There are three ways to view and download digital items that you have purchased. If you have ordered online, they

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How can I order online and make sure I receive my member discount?

By | July 12th, 2022|

To place an order online and make sure that you receive your membership discount (25% discount on club materials and

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What happens if my package is damaged or lost because of the shipping carrier?

By | June 15th, 2022|

All shipments are considered F.O.B. our warehouse. Once a shipment leaves Pioneer Clubs and is in the hands of the

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Which shipping method should I choose?

By | August 16th, 2018|

Please allow 1-3 business days for your order to ship. After it has been shipped, below is the time table

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Can I invoice my order, or do I need to pay upfront?

By | July 13th, 2018|

Non-Member churches must pay by credit/debit card or in advance by check. Pioneer Clubs' Member churches may be invoiced or

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How quickly do I need to pay my invoice?

By | July 13th, 2018|

Payment on invoiced orders is due within 30 days. No additional purchases will be allowed if there is a 60-day

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What credit cards does Pioneer Clubs accept?

By | July 13th, 2018|

Pioneer Clubs accepts Visa, MasterCard, Discover and American Express. If paying with credit card over the phone, please call 800-694-CLUB

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What currency does Pioneer Clubs accept?

By | July 13th, 2018|

Please make checks payable in US Funds only. Checks that are non-negotiable, not paid in US funds or returned NSF

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Who should I make my check payable to?

By | July 13th, 2018|

Make checks payable to Pioneer Clubs. Please send checks to Pioneer Clubs, PO Box 207, Wheaton, IL, 60187-0788.

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I’m from Canada. Will I be stuck with extra fees if I use UPS Standard Shipping?

By | July 13th, 2018|

If you choose UPS Shipping and don't have a brokerage agreement, we recommend going through the process of “self-clearing” your

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