Where can I access my digital downloads?
There are three ways to view and download digital items that you have purchased. If you have ordered online, they
What happens if my package is damaged or lost because of the shipping carrier?
All shipments are considered F.O.B. our warehouse. Once a shipment leaves Pioneer Clubs and is in the hands of the
Which shipping method should I choose?
Please allow 1-3 business days for your order to ship. After it has been shipped, below is the time table
I’m from Canada. Will I be stuck with extra fees if I use UPS Standard Shipping?
If you choose UPS Shipping and don't have a brokerage agreement, we recommend going through the process of “self-clearing” your
Is there a handling fee?
There is a $3.95 handling fee per order.
Can I pay to rush my order?
Yes. There is an additional expediting fee to rush your order. If we receive your order by 11 am that
How long will it take to receive my order?
Orders normally arrive within 6-10 business days depending on which shipping method you choose.
What do I do if I have a question or concern about my order or invoice?
Please call one of our customer service representatives. They would be delighted to connect with you and help resolve any
