Ordering/Shipping

/Ordering/Shipping

Where can I access my digital downloads?

By | July 13th, 2022|

There are three ways to view and download digital items that you have purchased. If you have ordered online, they

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What happens if my package is damaged or lost because of the shipping carrier?

By | June 15th, 2022|

All shipments are considered F.O.B. our warehouse. Once a shipment leaves Pioneer Clubs and is in the hands of the

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Which shipping method should I choose?

By | August 16th, 2018|

Please allow 1-3 business days for your order to ship. After it has been shipped, below is the time table

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I’m from Canada. Will I be stuck with extra fees if I use UPS Standard Shipping?

By | July 13th, 2018|

If you choose UPS Shipping and don't have a brokerage agreement, we recommend going through the process of “self-clearing” your

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Is there a handling fee?

By | June 18th, 2018|

There is a $3.95 handling fee per order.

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Can I pay to rush my order?

By | June 13th, 2018|

Yes. There is an additional expediting fee to rush your order. If we receive your order by 11 am that

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How long will it take to receive my order?

By | June 13th, 2018|

Orders normally arrive within 6-10 business days depending on which shipping method you choose.

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What do I do if I have a question or concern about my order or invoice?

By | June 13th, 2018|

Please call one of our customer service representatives. They would be delighted to connect with you and help resolve any

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