Is there a restocking fee for returns?
Sometimes. Items returned within 30 days of the packing slip date will not have a restocking fee. Items returned between 30 to
I would like to donate product that another church can use. Where can I send it?
Please send donations of product to Pioneer Clubs, Attention: Donations, 123 E Elk Trail, Carol Stream, IL, 60188-9300. This will
I need to make a return. What steps do I need to take?
Identify what products you need to return and the invoice number from the original order. Call one of Customer Service
How long do I have to return something?
To receive a refund, merchandise must be returned within 30 days of the packing slip date. No refunds will be
Are there items that cannot be returned?
No partial returns will be accepted for any sets, packs, kits or bundles. We also cannot accept returns on clearance,
Where do I ship my return?
Please send returns to Pioneer Clubs, 123 Elk Trail, Carol Stream, IL 60188-9300, USA, unless communicated otherwise. All returns MUST include
Is there a handling fee?
There is a $3.95 handling fee per order.
Can I pay to rush my order?
Yes. There is an additional expediting fee to rush your order. If we receive your order by 11 am that
How long will it take to receive my order?
Orders normally arrive within 6-10 business days depending on which shipping method you choose.
What do I do if I have a question or concern about my order or invoice?
Please call one of our customer service representatives. They would be delighted to connect with you and help resolve any
